While Improving,a Client Demands to Have a Phone Installed in the Intensive

question 6

Multiple Choice

While improving,a client demands to have a phone installed in the intensive care unit (ICU) room.When a nurse states,"This is not allowed; it is a unit rule," the client angrily demands to see the doctor.Which approach should the nurse use in this situation?

• A) Provide an explanation for the necessity of the unit rule.
• B) Assist the client to discuss anger and frustrations.
• C) Call the physician and relay the request.
• D) Arrange for a phone to be installed in the client's unit room.

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Definitions:

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The process of making changes to a bank statement balance to reflect transactions not yet recorded by the bank.