Match the Definition to the Correct Term

question 56

Multiple Choice

Match the definition to the correct term.
-Interpreting what we see based on our own interests.

• A) Selective perception
• B) Encoding
• C) Projection
• D)Decoding

---

Definitions:

Business Messages

Communication in a corporate setting, aimed at sharing information, making requests, or giving directives within or outside the company.

Conversational Language

A relaxed and informal language style similar to everyday spoken dialogue, often used in personal communications or to create a friendly tone in writing.

Goodwill

The positive reputation and brand value that a business acquires beyond its tangible assets, often affecting customer loyalty and market value.

Courtesy

The display of politeness, respect, and consideration for others in behavior and communication.