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The authors recommended that it is critical for hospitals with low ratings to compare the patient characteristics of those whom they service in order to determine whether a % of their ratings reflect a demographic and/or socioeconomic group who enter a hospital with:
Informal Network
An unofficial, interpersonal web of relationships and connections within an organization or community that facilitates communication and information exchange outside formal channels.
Grapevine
Informal communication network within an organization, known for spreading rumors and unofficial information rapidly.
Text Messaging
The act of sending short, digital messages between mobile devices over a network.
Oral Communication
The process of verbally transmitting information and ideas from one individual or group to another.
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