If a Company Reports on Its Customer Complaints by Measuring

question 3

Multiple Choice

If a company reports on its customer complaints by measuring the number and type, what kind of measure is this?

• A) A qualitative measure
• B) A quantitative measure
• C) Neither a qualitative measure nor a quantitative measure
• D) Both a qualitative measure and a quantitative measure

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Definitions:

Narrative

A spoken or written account of connected events; a story.

Personal Story

An individual's narrative about significant events or experiences in their life, often used in therapeutic settings to foster empathy, understanding, or healing.

SBAR

A structured method of communication among healthcare professionals that stands for Situation, Background, Assessment, and Recommendation.

Nonjudgmental

Characterized by refraining from making judgments, especially on a moral basis.