Using the Word "Consumer" Instead of "Patient" in the Health

question 8

Multiple Choice

Using the word "consumer" instead of "patient" in the health care environment can most likely create which of the following?

• A) More entitlement by patients to sue the health care system when they are unsatisfied with the
• Care they received.
• B) A more professional and business-like environment that will remind healthcare workers to treat
• The person as an equal.
• C) An impersonal relationship, making patients seem more like a client that must feel satisfied
• With the products they are purchasing.
• D) A more stable balance between health care providing compassionate care while continuing to
• Make a profit.

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