Which of the Following Could Be Considered an Operational Definition

question 47

Multiple Choice

Which of the following could be considered an operational definition for customer satisfaction?

• A) a survey item asking about satisfaction on a 5-point scale
• B) number of customer complaints
• C) number of returns
• D) all of these

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Definitions:

Reflect

To think deeply or carefully about something, often considering its implications or examining one's own thoughts and feelings.

Teaching for Critical Thinking

An educational approach aimed at developing students' ability to analyze, evaluate, and synthesize information critically.

Unsettling Ideas

Concepts or thoughts that cause discomfort, disturbance, or challenge existing beliefs.

Critical Thinking

A method of reasoned inquiry that involves assessing evidence and arguments to make a rational judgment.