Refer to the Figure

question 97

Multiple Choice

Refer to the figure.
Which choice correctly labels the EEG in the figure?

• A) I - P1; II - N1; III - P2; IV - N2; V - P3
• B) I - N1; II -N2; III -P1; IV -P2; V - P3
• C) I - P1; II - P2; III - N1; IV -N2 ; V - P3
• D) I - P1; II - N1; III - P2; IV - N2; V - N2pc

---

Definitions:

Knowledge Gap

The difference between what is known and what needs to be known; often relevant in research and decision-making contexts.

Service Quality

The measure of how well a delivered service matches customer expectations, reflecting the discrepancy between perceived service and expected service.

Assurance

Confidence or guarantee in the quality or performance of a product, service, or outcome.

Service Quality

Pertains to the degree of excellence of a service as perceived by customers, often evaluated based on expectations vs. performance.