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BusCorp Wants to Introduce a New Procedure for Processing Customer

question 99

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BusCorp wants to introduce a new procedure for processing customer requests. If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change is:


Definitions:

Mail Merge

A feature in word processing applications that enables users to send a single document to multiple recipients with personalized information.

Merge Fields

Merge Fields are placeholders in a document or template that can be automatically replaced with data from a database or external file, often used in mass mailings.

Recipient Information

Refers to the details or data associated with a person or entity who is intended to receive something, such as an email, package, or communication.

Main Document

The primary file containing the bulk of content which may be linked to or separate from other documents or data sources.

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