Appreciative Inquiry Begins by

question 82

Multiple Choice

Appreciative inquiry begins by

• A)creating a common image among participants of what should be in their own organization.
• B)involving employees in the process of refreezing.
• C)determining the cause of the problem.
• D)determining whether there is a problem that needs to be fixed.
• E)identifying the positive elements of an organization or work unit that is performing well.

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Definitions:

Hostile Jokes

Humor that is meant to harm, insult, or demean an individual or a group.

Kinesics

The study of body movement and posture.

Verbal Communication

The process of exchanging information and ideas using words, whether spoken or written.

Facial Expressions

The variations in the movement of the facial muscles that convey an individual's emotions, thoughts, or attitudes.