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BusCorp Wants to Introduce a New Procedure for Processing Customer

question 99

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BusCorp wants to introduce a new procedure for processing customer requests. If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change is:


Definitions:

Karl Marx's Ideas

The theoretical foundation for Marxism, focusing on class struggle, the impacts of capitalism, and the eventual need for a proletarian revolution.

Economic Determinism

The theory that economic relationships (such as capitalist or feudal relations) are the foundation upon which all other social and political arrangements are built.

Dialectics

A method of argument or philosophy that emphasizes the resolution of contradictions through the interaction of opposing forces, ideas, or arguments.

Dialectical Thinker

An individual who employs the method of dialectics, analyzing contradictions in ideas, beliefs, or conditions to understand societal changes.

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