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BusCorp wants to introduce a new procedure for processing customer requests. If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change is:
Esteem
The respect and admiration that an individual receives from others, often linked to self-confidence and self-value.
Motivational Factors
Elements or conditions that inspire individuals to act or behave in a certain way to achieve desired objectives.
Maintenance Factors
are aspects or activities required to keep a system, equipment, or process operating smoothly and effectively.
Persistence of Behavior
The continuation of behavior or effort despite difficulties or resistance, showing determination and resilience.
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