Grant Is Having a Conversation with a Guy He Just

question 4

Multiple Choice

Grant is having a conversation with a guy he just met in line for the Ferris wheel. They are having a polite conversation about the weather. Grant's friend Justin notices him in line and greets him by giving him a high-five. Justin tells Grant, "I appreciate you taking the time to talk with me yesterday. Cindy and I were just having a rough time and I needed someone to talk to." Grant puts his hand on Justin's shoulder and tells him, "Any time. You're a good friend." Which part of this story exemplifies affinity?

• A) Grant is having a conversation with a guy he just met in line for the Ferris wheel. They are having a polite conversation about the weather.
• B) Grant's friend Justin notices him in line.
• C) Justin tells Grant, "Cindy and I were just having a rough time."
• D) Grant puts his hand on Justin's shoulder and tells him, "Any time. You're a good friend."

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Definitions:

Nonverbal Signals

Nonverbal signals are forms of communication without words, such as body language, gestures, facial expressions, and tone of voice, which convey feelings or intentions.

Acceptance

The act of receiving or consenting to something offered or proposed.

Caution Signals

Indicators or signs, either verbal or non-verbal, that suggest potential issues, objections, or resistance in a sales context.

Blocked Communication

A situation where communication is hindered or made ineffective due to barriers such as language, cultural differences, or interpersonal conflicts.