"You Don't Have Enough Experience to Make a Good Decision

question 44

Multiple Choice

"You don't have enough experience to make a good decision. I have had much more experience than you have, and so I know better." This is an example of

• A) superior communication.
• B) a confirming response.
• C) manipulative communication.
• D) a positive spiral.

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Definitions:

Lead

A person or organization who might be a prospect.

Satisfied Customer

A consumer who perceives the product, service, or experience provided as meeting or exceeding their expectations.

Preapproach

The research and planning stage before making a sales presentation or call, where a salesperson gathers information on potential clients to tailor their sales strategy.

Selling Process

A sequence of steps or stages a salesperson follows from initial contact with a potential customer, through the presentation and negotiation, to the closing of the sale and follow-up.