What Are the Three Most Common Misconceptions About Listening

question 38

Multiple Choice

What are the three most common misconceptions about listening?

• A) Hearing and listening are the same, listening is a natural process, and all listeners receive the same message.
• B) Hearing is physiological, listening is a natural process, and all listeners receive the same message.
• C) Listening is attending, listening is understanding, and listeners are required to respond.
• D) Listening is a skill, listening consists of four stages, and all listeners receive the same message.

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Definitions:

Future Favors

Acts of kindness or assistance that are promised to be done in the future.

Mutual Obligation

A situational dynamic where two parties each have duties or services they are expected to perform for the benefit of the other.

Whistleblowing

The act of exposing any kind of information or activity within a private, public, or government organization that is deemed illegal, unethical, or not correct.

Stakeholder Social Responsibility

The duty and ethical obligation of an organization to consider and respond to the needs and interests of its stakeholders, including customers, employees, and the wider community.