Alex Is Trying to Determine Whether the Salesman He Is

question 54

Multiple Choice

Alex is trying to determine whether the salesman he is speaking to is credible. What type of listening is he engaging in?

• A) Task-oriented listening
• B) Relational listening
• C) Analytical listening
• D) Critical listening

Recognize the flexibility and interpretation of organizational rules.

Identify the approaches supervisors take to address process and behavioral problems.

Understand the significance of performance standards and their relationship with variances.

Describe the characteristics of effective controls in organizations.

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Definitions:

Wasted Capacity

Resources or production capabilities that are underutilized or not used to their full potential, leading to inefficiencies.

Overbooking

A strategy used in various industries where more reservations or orders are accepted than can be accommodated, based on expected cancellations or no-shows.

Excessive Cancellations

A situation where there is a higher than normal rate of order cancellations, which can disrupt operations and planning in businesses.

Marginal Revenue

The additional income received from selling one more unit of a product or service.