Sammy Has Some Bad News to Share with a Friend

question 60

Multiple Choice

Sammy has some bad news to share with a friend. Instead of waiting to see her friend later that night, Sammy decides to just send her a text. Which tip for effective communication with social media would Sammy benefit from?

• A) Choose the best medium.
• B) Think before you post.
• C) Never over-share.
• D) Keep your cool.

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Definitions:

E-mail

A method of sending messages electronically from one computer user to one or more recipients via a network.

Social Networks

Online platforms that allow users to create public profiles, interact with real-life friends, and meet other people based on shared interests or activities.

Complaints

Expressions of dissatisfaction or grievances about a situation, product, or service.

Written Messages

Communication conveyed through writing, including letters, emails, or text messages.