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List the four main points the book uses to define communication.
Goodwill
The positive reputation and relationship a business maintains with its customers, employees, and community, often considered an intangible asset.
Favorable Response
A positive or approving reaction to a query, proposal, or situation.
Logical Order
An arrangement of ideas or elements that follows a coherent sequence, ensuring clarity and enhancing the effectiveness of communication.
Routine Inquiry
A standard or regular request for information, often related to business operations.
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