Total Quality Management (TQM) Is a Process

question 18

True/False

Total Quality management (TQM) is a process

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Definitions:

Behavior Modification

A technique based on operant conditioning principles used to change or modify problematic behaviors by manipulating environmental factors and consequences.

Vicarious Reinforcement

Learning that occurs through observing the consequences of another person's actions and then modifying one's own behavior.

Manipulating

In psychology, refers to influencing or controlling others in a skillful but often unfair or deceitful way.

Self-efficacy

A rephrased definition: The confidence in one's own ability to achieve desired outcomes through one's actions.