According to the Bank Teller Study, the Outside Tellers Were

question 3

Multiple Choice

According to the bank teller study, the outside tellers were leaving the organization much more frequently because

• A) they had a different supervisor over them.
• B) they had different policies concerning pay and benefits.
• C) they were isolated from the communication network.
• D) they were less qualified when they were hired.

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Definitions:

Call Reluctance

Not wanting to contact a prospect or customer.

Salespeople

Individuals whose job involves selling or promoting products and services to customers.

Time Spent

The duration or period devoted to a specific activity, task, or interaction.

Telephone

A communication device that allows two or more users to conduct a conversation when they are too far apart to be heard directly, often used in sales and marketing.