Which of the Following Is Probably an Example of a Pivotal

question 22

Multiple Choice

Which of the following is probably an example of a pivotal norm in the family restaurant in the scenario in chapter 6?

• A) If your customer is a regular, spend more time at his or her table.
• B) If your customer is a regular, you should know his or her name.
• C) If you are going to miss a shift, you call in at least two hours ahead of time.
• D) If you see someone is really busy, you should help out.

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Definitions:

Crescive Norms

Unwritten, societal rules that are discovered through interaction rather than being formally taught.

St. David's Day

A Welsh holiday celebrated on March 1st to honor Saint David, the patron saint of Wales, typically marked by wearing daffodils or leeks.

Custom

Established norms and customary practices unique to a particular culture, location, or era, that dictate the conventional manner of conduct or performance.

Consumer Behaviour

The study of how individual consumers, groups, or organizations select, buy, use, and dispose goods, services, ideas, or experiences.