Formal Training

question 2

Multiple Choice

Formal training

• A) Has to include input from professional organizations and professional accrediting bodies
• B) Does not vary from program to program
• C) May include guided practice
• D) Has to include mandates that go beyond the university criteria

---

Definitions:

Social Media Hacking

The unauthorized access and manipulation of social media accounts, often to spread misinformation or for malicious intent.

Customer Trust

The confidence that consumers place in a company, its products, and its services, reflecting their expectations of product performance and company integrity.

In-house Complaint Procedures

Refers to the internal processes established by an organization for employees to report grievances, conflicts, or issues for resolution.

Complaints

Formal expressions of dissatisfaction or reports of unacceptable behavior or conditions.