In Routine Positive Messages, You Start with the Good News

question 20

True/False

In routine positive messages, you start with the good news, or the most important information from the audience's perspective.

---

Definitions:

NALA's Model Standards

Established guidelines by the National Association of Legal Assistants for the ethical and professional conduct of legal assistants.

Conflict-of-Interest Rules

Regulations designed to prevent situations where a person's personal interests could interfere with their professional obligations or duties.

Ethical Rules

Guidelines that govern the conduct of individuals and organizations, ensuring actions align with moral principles and professional standards.

Walling-Off Procedures

Strategies used within organizations to prevent the exchange of confidential information between departments or individuals to avoid conflicts of interest.