An Indigenous Approach to Social Work Requires a Broad, Grounded

question 3

Multiple Choice

An Indigenous approach to social work requires a broad, grounded, contextual understanding of ________.

• A) Indigenous land treaties
• B) Indigenous health problems
• C) residential schools
• D) Indigenous peoples in their totality
• E) Indigenous culture

---

Definitions:

Service Gaps Model

A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.

Service Providers

Companies or individuals that offer services to others in exchange for payment.

Delivery Gap

The discrepancy between a company’s service quality specification and the actual service delivered to customers, often leading to customer dissatisfaction.

Communication Gap

A type of service gap; refers to the difference between the actual service provided to customers and the service that the firm’s promotion program promises.