Which Concept Refers to the Tendency to Notice and Remember

question 92

Multiple Choice

Which concept refers to the tendency to notice and remember negative information,which then influences the evaluation of people and situations?

• A) The recall bias
• B) Selective filtering
• C) The framing heuristic
• D) The negativity bias

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Definitions:

"Nice" Customer

refers to a consumer who is particularly pleasant, agreeable, or easy to serve in a business context.

Impossible Customer Requests

Requests from customers that are unfeasible or unrealistic for businesses to fulfill.

Company Policy

Guidelines developed by an organization to govern its actions, ensuring compliance and standard operation procedures.

"Going The Extra Mile"

A phrase signifying the act of doing more than what is required or expected in a task or relationship, often to ensure success or express dedication.