Immediately Before the Meeting the Supervisor Received a Troubling Phone

question 29

Multiple Choice

Immediately before the meeting the supervisor received a troubling phone call.Upon starting the meeting,she said to her employees,"You did a great job last week." Her nonverbal facial expression,however,reflected the feelings she was experiencing about the phone call,and,consequently,contradicted her attempt to praise her employees with positive words.They interpreted her message based on what they saw,not on what they heard,and concluded she was unhappy with them.This unfortunate miscommunication was a result of

• A) poor channel choice
• B) physical noise factor at work
• C) poor delivery of feedback
• D) using only one of the basic communication codes
• E) internal noise factor at work

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Definitions:

Scanning Headings

The act of quickly looking over the headings or titles in a document to grasp the main topics or organize content.

Structured Conversation

A dialog that follows a predetermined outline or rules, facilitating effective communication.

Useful Information

Data or details that are applicable, beneficial, and can assist in decision-making or problem-solving.

Large Group

A substantial number of individuals gathered together or categorized for a specific purpose or characteristic.