When Standard Operating Procedures Seem to Interfere with Responsiveness or Replace

question 72

Multiple Choice

When standard operating procedures seem to interfere with responsiveness or replace common sense, this illustrates the bureaucratic pathology known as:

• A) Clientelism
• B) Pathological incrementalism
• C) Arbitrariness
• D) Parochialism

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Definitions:

Civil Code

A systematic collection of laws designed to comprehensively deal with the core areas of private law such as property, family, and contracts.

Quebec

A province in Canada known for its French-speaking population and distinct legal system compared to the rest of Canada.

Advertising

A form of marketing communication used to promote or sell a product, service, or idea through various media channels.

Nonpersonal Communication

A type of messaging that does not involve direct personal contact between the sender and receiver, such as advertising, publicity, and sales promotions.