One of the Strengths in Philip Crosby's Theory on Quality

question 9

Multiple Choice

One of the strengths in Philip Crosby's theory on quality is that:

• A) it is solely based on statistics and therefore objective.
• B) he believes in aiming quality efforts at the lower operational levels.
• C) it gives attention to transforming the quality culture of an organization.
• D) he believes in aiming the quality efforts at the higher operational levels.

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Definitions:

Ability

The possession of the means or skill to do something.

Motivation

The driving force behind individuals' actions, desires, and needs, propelling them to pursue goals.

Job Characteristics Model

A framework suggesting that jobs can be designed to enhance employee motivation, satisfaction, and productivity by focusing on five core job dimensions.

Manager

An individual responsible for directing and overseeing the work of a group of people, making decisions, and ensuring that goals are met.