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What are the right actions to take with an aggressive driver?
Uncertainty
A condition of limited knowledge where it is impossible to exactly describe existing states, future outcomes, or their probabilities.
Well-structured Problem
A problem that is clearly defined, with a clear path to the solution and known criteria for evaluating the solution.
Programmed Problem Solution
A predetermined method or procedure used to address problems that occur routinely within an organization.
Standard Operating Procedures
Set of step-by-step instructions compiled by an organization to help workers carry out routine operations aiming to achieve efficiency, quality output, and uniformity of performance.
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