Telephony-Based Call Centers May Be Operated by Managed Care Organizations

question 44

True/False

Telephony-based call centers may be operated by managed care organizations, hospitals, and other health organizations. Some call centers also include telemonitoring services, which allow the patient to stay at home and use different telehealthcare devices to transmit biometric and other medical information back to the call center. Monitoring can be intermittent or continuous.

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Definitions:

Familywise Error

The probability of making one or more Type I errors across a set of statistical tests.

Critical Value

A point on the scale of the test statistic beyond which we reject the null hypothesis; it determines the cut-off point for significance in hypothesis testing.

Dunnett Test

A statistical test used to compare multiple groups against a single control group without increasing the type I error rate.

Familywise Error

The risk of obtaining a false discovery, or type I error, when multiple tests of hypotheses are carried out.