What Should a Department Manager's Most Active and Potentially Most

question 12

Multiple Choice

What should a department manager's most active and potentially most helpful involvement in reference requests concerning a former employee be?

• A) Personally responding to reference requests in as much detail as practical
• B) Ensuring that all pertinent official documentation concerning a former employee has been forwarded for inclusion in the personnel file
• C) Refusing to supply reference information to a peer at another facility who does not willingly reciprocate
• D) Preparing to respond with a detailed assessment of the ex-employees personality and character in case this is requested

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Definitions:

Significant Problem

An issue or challenge of considerable importance or impact that warrants attention and resolution.

Instructional Design Process

A systematic development of educational and training programs in an effective and reliable manner that addresses the needs of learners and helps them achieve specific learning objectives.

Organization Analysis

A process for determining the appropriateness of training by evaluating the characteristics of the organization.