In Defining the Quality of a Service, a Major Dimension

question 32

True/False

In defining the quality of a service, a major dimension used by consumers is whether the employees were knowledgeable and courteous.

---

Definitions:

Client Information

Data related to clients, such as personal and contact details, that is collected and maintained by a business or professional.

Requisite Elements

Essential components or conditions required for a certain status, action, or process to be considered valid or complete.

Fraud

Fraud is a deliberate deception practiced to secure unfair or unlawful gain, often at the expense of others.

Credit Card Fraud Act

Legislation that defines credit card fraud and establishes related penalties for such crimes.