In Developing Loyalty, It Has Been Found That Patients Make

question 22

Multiple Choice

In developing loyalty, it has been found that patients make judgments:

• A) relative to what they have read on social media sites like Facebook and blog posts
• B) based on their expectations to their experience
• C) relative to what their friends and family told them their experiences were like
• D) in terms of how the doctor related to them interpersonally

---

Definitions:

Cognitive Dissonance

The mental discomfort experienced by an individual who holds two or more contradictory beliefs, values, or ideas simultaneously.

Value Patterns

The unique set of beliefs and values that guide an individual's actions and decision-making processes.

Values

Core beliefs or principles that guide an individual's actions and judgments, reflecting what is important to them.

Attitudes

A settled way of thinking or feeling about something, reflecting an individual's views or opinions.