When Employees Are Knowledgeable and Courteous, This Attribute Is One

question 91

Multiple Choice

When employees are knowledgeable and courteous, this attribute is one of ____ by which consumers use to judge services:

• A) assurance
• B) reliability
• C) responsiveness
• D) redundancy

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Definitions:

WACC

Weighted Average Cost of Capital, a calculation of a firm's cost of capital wherein each category of capital is proportionately weighted.

Risk Similarity

The degree to which different investments share similar risk characteristics.

Current Operations

The day-to-day activities involved in running a business, such as sales, maintenance, and administration, which directly relate to its main activities.

Flotation Costs

The expenses incurred by a company in issuing new securities, including underwriting fees, legal fees, and registration fees.