In Defining the Quality of a Service, a Major Dimension

question 32

True/False

In defining the quality of a service, a major dimension used by consumers is whether the employees were knowledgeable and courteous.

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Definitions:

Reliability

The consistency and dependability of a test, measurement, or experiment to produce the same results under the same conditions over time.

Sufficient Condition

A condition or set of conditions that, if met, guarantees a certain outcome or result.

Content Validity Ratio

A statistical measure used to evaluate the extent to which a test or assessment accurately covers the content it is intended to measure.

Construct Being Measured

The specific psychological trait, ability, or characteristic that an assessment or test is designed to evaluate.