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In the General Electric-McKinsey model, management examines services in terms of two dimensions:
Norms Governing
Refers to the rules or standards that regulate behavior within a group or society.
Structured
Organized in a clear, systematic way, often with a defined pattern or framework.
Least Structured
Situations, tasks, or environments that lack clear rules, roles, or procedures, requiring individuals to rely on improvisation or innate problem-solving skills.
Acquisitive
Characterized by a strong desire to acquire and possess.
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