The Strongest Predictor of Satisfaction Is Rewards and Costs

question 19

Multiple Choice

The strongest predictor of satisfaction is rewards and costs. Such a statement supports:

• A) the norm of equality
• B) equity theory
• C) social exchange theory
• D) social comparison theory
• E) balance theory

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Definitions:

Ethically Questionable

Pertains to actions or decisions that raise concerns regarding their morality or adherence to accepted ethical standards.

Processing Delay

The time taken between the initiation and completion of a process, often referring to the lag in transaction or operational activities.

Collection Float

The time period between when a check is deposited into a bank account and the time the funds are available to the depositor.

Mailing Time

The duration it takes for correspondence to be delivered from the sender to the recipient.