An Unstated Need Occurs When a Consumer Expects Good Service

question 42

True/False

An unstated need occurs when a consumer expects good service from a dealer.

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Definitions:

Grandiose

Characterized by exaggerated beliefs of one's importance, superiority, or talents.

Communal Goals

Objectives or aims shared by a community or group that typically focus on mutual benefits and support among members.

Empathy

The ability to understand and share the feelings of another individual, fostering a sense of compassion and connection.

Narcissistic

Describes a personality trait characterized by excessive self-love, a need for admiration, and a lack of empathy for others.