James Frank Has Been Put in Charge of All the Activities

question 91

Multiple Choice

James Frank has been put in charge of all the activities involved in receiving and approving orders, shipping the goods on time, and collecting payment. Mr. Frank's task is best described as part of the ________.

• A) market-sensing process
• B) new-offering realization process
• C) customer acquisition process
• D) customer relationship management process
• E) fulfillment management process

---

Definitions:

Duty

An obligation or responsibility expected of an individual or entity.

Patterns of Activity

Regular behaviors or actions that are characteristic of an individual or group, usually observed over a period of time.

Everyday Activities

Routine actions or tasks that individuals perform in their daily lives.

Social Capital

The networks, norms, and social trust that facilitate coordination and cooperation among individuals within a society or group.