3M Makes It Easy for Dialog to Occur with Its

question 47

Multiple Choice

3M makes it easy for dialog to occur with its customers. 3M claims that over two-thirds of its product improvement ideas come from listening to

• A) entrepreneurial product ideas.
• B) customer reactions to competitive products.
• C) customer complaints.
• D) media feedback.
• E) customer suggestions.

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Definitions:

Low Control

Situations or environments where there is minimal regulation, guidance, or command, often leading to high autonomy but potentially high uncertainty as well.

Situations

The set of circumstances or contexts in which events occur, often influencing outcomes and decisions.

Leader Behavior

Pertains to the actions, decisions, and mannerisms exhibited by an individual in a leadership position, which impact team dynamics and organizational outcomes.

Contingency Perspective

The idea that the effectiveness of leadership or management practices depends on the specific situational variables present.