The CRM (Customer Relationship Management) Imperative Is Characterized by Five

question 30

Multiple Choice

The CRM (customer relationship management) imperative is characterized by five steps or factors. It begins with acquiring the right customer which can involve

• A) identifying HR systems to boost employee loyalty.
• B) spotting what products or services to offer.
• C) learning how to win customers back.
• D) researching the best way to delivery your products.
• E) calculating your share of their wallet.

Understand the influence of physical appearance and personal habits on professional image.

Distinguish appropriate from inappropriate use of technology and mobile devices in the workplace.

Appreciate the importance of time management and punctuality as a form of nonverbal communication.

Analyze the role of etiquette in maintaining workplace professionalism.

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Definitions:

Pigmented Area

A part of the skin or body where there is a higher concentration of melanin, leading to a darker coloration.

Breast

A tissue located on the chest that contains the mammary glands, capable of producing milk.

Descent

The act or process of moving from a higher to a lower position.

Fetus

A developing mammal or human within the womb, after the embryonic stage and until birth.