Some Services Are Easy to Evaluate by the Consumer and Others

question 46

Multiple Choice

Some services are easy to evaluate by the consumer and others are not. Which one of the following would be considered high in credence qualities and thus hard to evaluate by the majority of consumers?

• A) a medical diagnosis
• B) a movie
• C) a haircut
• D) dinner at a restaurant
• E) decorating

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Definitions:

Wild Children

Children who have lived isolated from human contact from a very young age, with little or no experience of human care, social behavior, or language.

Adult-Like Capabilities

Adult-like capabilities refer to skills or competencies that are characteristic of or typically expected from adults, including cognitive, emotional, and physical abilities.

Nature Vs. Nurture

The debate concerning the relative importance of an individual's innate qualities ('nature') versus personal experiences ('nurture') in determining or causing physical and behavioral traits.

Gestural Language

A form of non-verbal communication in which bodily actions communicate particular messages, including but not limited to sign languages.