Which of the Following Factors That Lead to Customer Switching

question 50

Multiple Choice

Which of the following factors that lead to customer switching behaviour is considered a core service failure?

• A) billing errors
• B) conflict of interest
• C) waiting for service
• D) price increases
• E) reluctant response

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Definitions:

Synapse

The junction between two neurons or a neuron and a muscle, through which nerve impulses pass.

Otto Loewi

Otto Loewi was an Austrian-German pharmacologist who won the Nobel Prize for Medicine in 1936 for his discovery of the chemical transmission of nerve impulses.

Neurotransmitter

Chemical substances that transmit signals across a synapse from one neuron to another in the nervous system.

Receptors

Proteins found inside or on the cell surface that respond to specific chemical signals by initiating a cellular response.