Top Service Companies Are "Customer Obsessed

question 120

Multiple Choice

Top service companies are "customer obsessed." They have a clear sense of their target customers and their needs. Their management looks not only at financial performance on a monthly basis, but also at

• A) marketing activities.
• B) service performance.
• C) employee training.
• D) consumer complaints.
• E) tangible rewards.

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Definitions:

Unauthorized Practice of Law

The act of engaging in law-related activities by an individual or entity not authorized or licensed to practice law in a jurisdiction.

Statutes Prohibiting

Laws enacted by a legislative body that specifically forbid certain actions or activities.

Substantive Legal Work

Legal work that involves the direct application of law or legal principles as opposed to administrative or clerical tasks.

Hourly Rate

The amount of money charged or paid for each hour of work or service.