Customers Form Service Expectations from Such Areas as Past Experiences

question 128

True/False

Customers form service expectations from such areas as past experiences, word of mouth, and advertising.

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Definitions:

User Cost

The opportunity cost of using a durable good, which includes the depreciation of the good and any cost associated with its use, such as maintenance.

Enforceable Property Rights

The legal recognition of an individual's or entity's claims to ownership, which can be defended and upheld in court.

Closer To Extinction

A state or condition where a species is at greater risk of ceasing to exist.

Private Property

The legal right that allows individuals to own, use, and transfer objects, land, and intellectual property.