Which of the Determinants of Service Quality Involves the Ability

question 34

Multiple Choice

Which of the determinants of service quality involves the ability of employees to convey trust and confidence?

• A) tangibles
• B) empathy
• C) assurance
• D) reliability
• E) responsiveness

Understand the influence of social systems in therapeutic practices.

Acknowledge therapists' personal values and their impact on therapeutic outcomes.

Understand the concept of price elasticity of demand and supply.

Identify factors that affect the elasticity of demand and supply.

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Definitions:

Secondary Sex Characteristics

Physical traits that emerge during puberty but are not directly involved in reproduction, such as breast development in females and facial hair in males.

Labia Majora

Two folds of spongy flesh extending from the mons pubis and enclosing the labia minora, clitoris, urethral opening, and vaginal entrance. Also known as outer lips.

Homologous

Describing structures in different species that are similar due to common ancestry, or referring to genetic material that can be exchanged or paired in homologous recombination during cell division.

Scrotum

The pouch of skin containing the testicles and parts of the spermatic cord, playing a role in regulating the temperature for sperm production.