Not All SSTs Improve Service Quality, but They Have the Potential

question 14

Multiple Choice

Not all SSTs improve service quality, but they have the potential of making service transactions more accurate, ________, and faster.

• A) tangible
• B) convenient
• C) inconvenient
• D) popular
• E) discounted

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Definitions:

Margin

The difference between the selling price of a product or service and its production or acquisition cost, often expressed as a percentage.

Return on Investment

A measure of the profitability of an investment expressed as a percentage of the initial amount invested.

Turnover

The rate at which inventory or assets are replaced over a given period, or alternatively, the total amount of a company's sales or revenues.

Net Operating Income

The total profit of a company after operating expenses are subtracted, but before taxes and interest are deducted.