In Developing a Service Blueprint, a Florist Has Outlined Each

question 63

Essay

In developing a service blueprint, a florist has outlined each step in the delivery process of the service it provides. The development of a service blueprint is an attempt to minimize what element or characteristic of a service?

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Definitions:

Ratification Vote

A vote conducted to approve or confirm a decision or agreement, such as a constitution or treaty.

Constitution

The fundamental law or set of principles by which a nation or state is governed, outlining the powers and duties of the government and the rights of the citizens.

Unitary Government

A system of political organization in which most or all of the governing power resides in a centralized government.

Written Constitution

A formal document that defines the structure of a government, the rights of the citizens, and the powers of the authorities; distinct from unwritten or customary constitutions.