Pressed by Discounters and by Shoppers Who Are Increasingly Blasé

question 135

Multiple Choice

Pressed by discounters and by shoppers who are increasingly blasé about brands, retailers need to consider unerringly reliable ________ as a point of differentiation for their stores.

• A) individualization
• B) clean well-stocked stores
• C) advertisements
• D) customer service
• E) "entertainment"

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Definitions:

Risk Taking

The act of undertaking actions or decisions that involve potential for loss or failure, typically in the hope of achieving a significant reward.

Fit Perspective

focuses on how well an individual matches with their work environment or role, emphasizing the importance of alignment for job satisfaction and performance.

Short-Term Performance

The success or effectiveness of an individual, team, or organization over a brief period, often evaluated against predetermined goals or benchmarks.

Kilmann-Saxton Culture-Gap Survey

A diagnostic tool used to identify discrepancies between the current culture of an organization and its desired state, to inform change strategies.