Pressed by Discounters and by Shoppers Who Are Increasingly Blasé

question 135

Multiple Choice

Pressed by discounters and by shoppers who are increasingly blasé about brands, retailers need to consider unerringly reliable ________ as a point of differentiation for their stores.

• A) individualization
• B) clean well-stocked stores
• C) advertisements
• D) customer service
• E) "entertainment"

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Definitions:

Posttraumatic Stress Disorder

An emotional and mental disorder set off by going through or seeing a frightening event, characterized by ongoing nightmares, flashback episodes, and severe anxiousness.

Civilian Trauma

Psychological or physical trauma experienced by civilians, often due to accidents, natural disasters, or violence not related to military conflict.

Sexual Assault

An act in which a person intentionally forces or coerces another person into unwanted sexual activity.

Terror

Intense, sharp, overmastering fear that can be both a psychological and physiological response to extreme or life-threatening situations.