Follow-Up and ________ Are Necessary If the Salesperson Wants to Ensure

question 98

Multiple Choice

Follow-up and ________ are necessary if the salesperson wants to ensure customer satisfaction and repeat business.

• A) follow-through
• B) contact
• C) billing
• D) maintenance
• E) servicing

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Definitions:

Medulla

An area of the brainstem that controls vital autonomic functions such as heart rate, breathing, and blood pressure.

Thalamus

A vital brain structure acting as a relay station, channeling sensory and motor signals to and from the cerebral cortex.

Limbic System

A complex system of nerves and networks in the brain, involved with instinct and mood. It controls basic emotions and drives.

Hippocampus

A neural center that is located in the limbic system; helps process explicit memories for storage.