Many Believe That Customer Focus Does Not Help to Create

question 48

Multiple Choice

Many believe that customer focus does not help to create better or new products. This belief rests on which of the following ideas?

• A) Such new product developments decrease the chances of success.
• B) Customers do not consider the cost of design when suggesting.
• C) It increases the cost of testing a product or service.
• D) Customers are at times unaware of what they really want
• E) Having too much customer focus leads to a negative brand image.

Understand the components of the career stage model and the role of mentors.

Identify and analyze the conflicts between individuals and organizations during the organizational entry process.

Differentiate between project allegiance and corporate allegiance.

Distinguish between organizational empowerment and traditional top-down management approaches.

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.